RAXENOR Academy

Refund and Cancellation Policy

Version 2 · in effect from 10 October 2026

Plain-language notice; not legally reviewed.

Paid courses are not on sale yet. Advanced modules and the practical workspace show "coming soon" until payment is available. This policy says how refunds and cancellations will work once they are. If it changes before then, the version shown when you pay is the one that applies to your purchase.

How paying will work

  • Prices are in Indian rupees and include GST. You see the full price, and what it gives you, before you pay.
  • Payments are taken by Cashfree Payments (cashfree.com), using the methods shown at checkout. Your card, UPI or bank details go to Cashfree over an encrypted connection; RAXENOR never sees or stores them.
  • We add no payment fees of our own. The price you see at checkout, including GST, is what you pay.
  • A purchase is a one-time payment. Nothing renews by itself, so there are no regular payments to cancel.
  • You confirm each purchase yourself; no box is ever ticked for you.
  • Access starts as soon as the payment succeeds, and lasts for the period shown when you buy.

Changing your mind

  • Within 7 days of paying, you can ask for a full refund for any reason.
  • After 7 days, purchases are not refundable, except in the cases below.

When we always refund

  • You were charged twice for the same thing: we refund the extra payment.
  • You paid but didn't get access, and we can't fix it within 3 working days: full refund.
  • We stop offering a course you paid for before your access period ends: we refund the unused part.
  • The course doesn't work as described, and we can't put it right: full refund.

There are no cancellation charges.

How to ask

Email support@raxenorsoftware.com from the address on your account, with the payment reference from your receipt. We confirm within 2 working days.

You can also ask your bank for a chargeback, but please write to us first; it is usually faster. Approved refunds go back to the way you paid, through Cashfree. Banks usually take 5 to 7 working days to show the money.

Failed payments

If money left your account but the payment failed, it is normally returned to you automatically by your bank or Cashfree within 5 to 7 working days. If it isn't, email us with the details and we'll chase it.

If you delete your account

Deleting your account ends your access to paid courses. It doesn't by itself give a refund, but if you are within the 7 days above, ask us for a refund first.

Complaints and contact

If you are unhappy with how a refund was handled, write to our Grievance Officer, Deepak Anand: support@raxenorsoftware.com. We acknowledge every complaint within 48 hours and resolve it within one month.

These courses are sold by RAXENOR SOFTWARE SOLUTION. Our full business details will be shown here before paid courses go on sale.